Initial Hard Drive Information

Seagate Old LogoModel: ST373454LW
Interface: SCSI
Size: 73Gb
P/N: 9X5005-041

Notes: Customer describes that drive doesn’t recognize any longer.  Drive beeps quietly when connected to power supply.

Initial Data Recovery Diagnostic

Step 1:  Drive connected to three different SCSI controllers.  Two controllers do not recognize at all, one (Adaptec 39320A) shows drive but with 0 byte size and returns error of imminent failure.  Drive assumed to have translator issue.

Step 2:  Boot to DOS and attempt to run plscsi.exe to send custom SCSI commands (Had to order compatible SCSI card with DOS driver. Adaptec AIC-7890 AB card)

Step 3: Boot to DOS, load Adaptec SCSI card driver and run plscsi.exe.  Input command: “plscsi -w” (drive identified in list of connected devices)

Quote Customer: $750 for repair / recovery. (Approved 5/23/2014)

Data Recovery Update 5/27/2014

Step 1: Boot back into DOS, load drivers, run plscsi.exe

Step 2:  Manually input SCSI Commands to Regenerate translator.

Step 3:  Allow drive to sit for ~5min to complete translator regeneration

Step 4: Power cycle drive (does not beep this time)

Step 6: Boot system to Linux, verify that device is visible and shows correct size (successful)

Step 7: Image drive to another using ddrescue (data recovered with only 53Kb of unread data in ten areas of bad sectors)

Recovery 99.99% success.

Important Notice: Our office will be closed from Dec 2nd to Jan 20th, while our staff is overseas doing volunteer work.

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Please wait until after Jan 20th before submitting your case

 

If your project is urgent and you cannot wait until then, we recommend you contact our Canada partner laboratory.  (mention Data Medics as your referral, and you'll get a 5% discount too)

 

 Sorry for the inconvenience.

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