In this article we’ll be recovering data from a failed WD My Cloud external NAS which is no longer visible over the network. See how we recover the data from it by reading the below case study.
Date: 18 NOV 2013
Customer describes that NAS became unresponsive and that only a red light appears on the front. Several firmware updates had been performed previously that had temporally resolved issues the drive was having, however now it’s not completely non-functional.
WD My Cloud Data Recovery Diagnostic
Task created in data extractor. File table and sector bitmap scanned without error.
File System is EXT4. Bitmap reveals approximately 380Gb of used sectors
Customer quoted software data recovery rate of $300 ($450 if expedited)
Quote approved 1/3/2015
Data Recovery Imaging Phase
Clone drive connected to logical data recovery station. Files extracted using R-Studio to external hard drive.
Percent of data recovered: 100%
Turnaround Time: 3 days (non expedited)
Total Billed to Customer: $300 (+99 for 2Tb external HDD)