In this article we’ll be recovering data from a failed WD My Cloud external NAS which is no longer visible over the network. See how we recover the data from it by reading the below case study.
Initial Drive Information
Hard drive removed from My Cloud Enclosure, internal hard drive found to be the following:WD Red NAS hard drive
Model: WD30EFRX-68EUZN0
DCM: HHNNNTJCG
Date: 18 NOV 2013
Country: Malaysia
Capacity: 3Tb
Customer describes that NAS became unresponsive and that only a red light appears on the front. Several firmware updates had been performed previously that had temporally resolved issues the drive was having, however now it’s not completely non-functional.
WD My Cloud Data Recovery Diagnostic
Hard drive removed completely from NAS enclosure. Connected to PC-3000. Drive immediately becomes ready and correctly identifies.Backup of hard drive resources completed without errors. (tracks, modules, ROM)
Task created in data extractor. File table and sector bitmap scanned without error.
File System is EXT4. Bitmap reveals approximately 380Gb of used sectors
Customer quoted software data recovery rate of $300 ($450 if expedited)
Quote approved 1/3/2015
Data Recovery Imaging Phase
Data Extractor task re-opened. Map of used sectors created using sector bitmap.Imaging process started (data cloned 100% with no bad sectors in approx 4 hours)
Clone drive connected to logical data recovery station. Files extracted using R-Studio to external hard drive.
Percent of data recovered: 100%
Turnaround Time: 3 days (non expedited)
Total Billed to Customer: $300 (+99 for 2Tb external HDD)
Jared is patient and extremely knowledgable with the advice he gives. instead of trying to sell you the $$$$ service, he investigates and attempts to find the simple solution to data recovery. would definitely recommend.
Rouj Chalabi
16:33 06 Jul 17
Excellent Service, Very sharp and intelligent about the situation. Highly Recommended.
Connie Struss
17:07 20 Mar 17
So far it's been great - Jared took the time and patience to explain everything to me. I've chatted with several companies and he's has been the most helpful.
David Tremblay
03:04 05 Jun 15
These guys are honest and on the ball. They've helped me with recovery. I've even shared some of their advice with others. But actually a compliment for Data Medics. I run my own business and would recommend these guys any day. If you want my input, I'm at RIINTERCONNECT. COM
Gayle Patalano
14:18 09 Jun 15
These are honest and hard working people. So professional. They have answered every question I have had about my computer. Totally trustworthy. You won't be sorry you used Data Medics.
Gayle Patalano
Katie Abramski
18:43 27 Mar 18
Everyone at data medics was so professional, helpful, and pleasant. Their prices are very good compared to other companies that ask way more money. They were also able to recover ALL of my data in just a few weeks. Highly recommended!
Ale García Bardales
23:43 30 Apr 18
Wonderful help from Jared!
Allen Breyette
07:56 23 May 18
Friendly and knowledge staff.
The Nice Company Bryn
21:21 18 Jul 18
I couldn't be happier with the service and the counseling, as they talked me off the cliff. Great Job, thanks again!
Greg Greenwell
17:40 26 Sep 18
Excellent service at a great price!
Mary Raum
22:14 18 May 19
This is a very professional company. They go through all scenarios, exceptional service at offIce.
Falkon Punch
21:07 29 Aug 19
Without them, I wouldn't have been able to retrieve any information from my old laptop, nor would I have my photos of Sally ( my dog who recently passed) back
Falkon Punch
21:07 29 Aug 19
Without them, I wouldn't have been able to retrieve any information from my old laptop, nor would I have my photos of Sally ( my dog who recently passed) back
Alix Cornay
13:16 30 Oct 19
Very EXCELLENT work! Highly recommend ??
Eric Brown
17:17 20 Mar 20
Great service - Was able to get my pictures of my kids back. Thanks again! Hopefully i do not need the service again.
Tim Frezen
17:47 20 Jun 20
Jared was kind enough to answer a lot of questions by email without me being a customer. He is an absolute expert who is extremely customer-friendly. I really appreciate that. Really great!
Eric MacIver
17:57 30 Jun 21
Jared worked with me on a RAID0 recovery project. He did so remotely and was fantastic to work with! He was prompt, professional, patient, helpful, courteous and extremely knowledgeable. I fully recommend working with him and Data Medics - I know they'll be my first call if I need any assistance in the future.
Soheil A
16:40 29 Sep 21
Mr. Palmer and Data Medics are quick, communicative, experienced and professional with lots of experience. I am living in Germany and was looking for someone to help me. He was able to identify an issue that many people who I had asked could not identify. He told me the best way to recover the data and his estimation are always correct, work is done quickly. I couldn’t imagine any better expert for this problem and I highly recommend his service worldwide.
Liz Farrell
22:04 03 Mar 22
After I dropped my external hard drive and it squealed like a dying animal, I bandaged & shipped it to Data Medics. Owner Jeremy Walsh was instantly responsive and provided a realistic prognosis for recovery of any data. He put Zach Lillibridge on the case and this computer "surgeon" forged a miracle. Most of my files were saved! My case is rare and so perhaps lucky, but I believe that the great docs' diligence and skills were at play in the "O.R." at Data Medics. I would trust them-- and The Right Click-- with any and all of my computer hardware and software needs. Don't sweat it, just call Data Medic and The Right Click.
Michael Ryan
18:16 23 Dec 19
I have brought 3 drives to this company in last 2 years. They recovered only one of them, the first one. Each time they charged me for parts couple hundred $ per drive. It took them over a month to get back with final result. I have sent the last drive to NJ and they were able to recover 60% of the data. I am very upset. This is not a good business.
