Model: Western Digital Caviar SE WD2500JB-00REA0
Date: 16 NOV 2006
Customer describes that drive just stopped spinning one day. Drive appears to have been opened previously at an unknown location.
Initial WD2500JB-00REA0 Hard Drive Diagnostic
Drive connected to power supply. Hard disk short circuited and immediately shut down power supply.Printed circuit board (PCB) removed from drive and TVSS (transient voltage surge suppressors) diodes checked with multimeter. One diode found to be bad.Customer Quoted $450 for recovery (quote approved)
WD2500JB-00REA0 Data Recovery Phase
TVSS diode removed using hot air rework station. PCB re-tested to verify other functionality. (passed)Backup of ROM code performed. PCB reconnected to patient hard disk drive and powered on. (Initial start up failed for unknown reason, but worked after being power cycled 2x).Backup of service area modules and tracks performed (completed without error) in case of future initialization issues.Task created in Data Extractor to clone data. File system checked and determined to be FAT.
Map of used sectors created based on FAT. Hard drive only ~25% filled.
Sector map cloned onto target hard drive (completed with only 7 read errors).
Percent of data recovered from hard drive – 99.99999%
Jared is patient and extremely knowledgable with the advice he gives. instead of trying to sell you the $$$$ service, he investigates and attempts to find the simple solution to data recovery. would definitely recommend.
16:33 06 Jul 17
Excellent Service, Very sharp and intelligent about the situation. Highly Recommended.
17:07 20 Mar 17
So far it's been great - Jared took the time and patience to explain everything to me. I've chatted with several companies and he's has been the most helpful.
03:04 05 Jun 15
These guys are honest and on the ball. They've helped me with recovery. I've even shared some of their advice with others. But actually a compliment for Data Medics. I run my own business and would recommend these guys any day. If you want my input, I'm at RIINTERCONNECT. COM
14:18 09 Jun 15
These are honest and hard working people. So professional. They have answered every question I have had about my computer. Totally trustworthy. You won't be sorry you used Data Medics.
18:43 27 Mar 18
Everyone at data medics was so professional, helpful, and pleasant. Their prices are very good compared to other companies that ask way more money. They were also able to recover ALL of my data in just a few weeks. Highly recommended!
Ale García Bardales
23:43 30 Apr 18
Wonderful help from Jared!
07:56 23 May 18
Friendly and knowledge staff.
The Nice Company Bryn
21:21 18 Jul 18
I couldn't be happier with the service and the counseling, as they talked me off the cliff. Great Job, thanks again!
17:40 26 Sep 18
Excellent service at a great price!
22:14 18 May 19
This is a very professional company. They go through all scenarios, exceptional service at offIce.