I'm starting to see why people hate data recovery companies. Many of them are just plain despicable criminals who lie, cheat and steal from their customers.
Today I get in a Seagate ST2000MD001 (probably should have been a typical media cache fix). Unfortunately they went to another data recovery company first who quoted too high, then sabotaged the ROM code filling it with FF before giving it back to the customer who declined. Likely because they couldn't undo the media cache fix.
Now, I'm a constructive type of person and rather than just quickly tear them down to the customer I try to give the other company a chance to set things right. So I email, ask to talk with the tech who handled the case, and I asked him about it. First just asking about the evaluation, and not mentioning the obvious sabotage. They say:
So obviously if they have a "recovery plan" then they have the ROM code. I tell the guy that I haven't said anything to the customer yet, but if he refused to provide their backup of the ROM I'll have to notify the customer that the drive was sabotaged. Then I get a series of increasingly angry emails, demanding to speak to my supervisor :lol: (that would be me) and even saying that I must have destroyed it. Yeah, like it's really easy to "accidentally" overwrite a ROM with the letter F :roll: .
I'm starting to hate data recovery people, and I'm one of them.
It's morons like this that give us all a bad name. They should all be locked up.
Today I get in a Seagate ST2000MD001 (probably should have been a typical media cache fix). Unfortunately they went to another data recovery company first who quoted too high, then sabotaged the ROM code filling it with FF before giving it back to the customer who declined. Likely because they couldn't undo the media cache fix.
Now, I'm a constructive type of person and rather than just quickly tear them down to the customer I try to give the other company a chance to set things right. So I email, ask to talk with the tech who handled the case, and I asked him about it. First just asking about the evaluation, and not mentioning the obvious sabotage. They say:
Client declined proceeding with the recovery so we never got to do the actual recovery of the media so we don’t have a lot of information to provide though we do have a recovery plan in place that will allow us to recover the data from it.
So obviously if they have a "recovery plan" then they have the ROM code. I tell the guy that I haven't said anything to the customer yet, but if he refused to provide their backup of the ROM I'll have to notify the customer that the drive was sabotaged. Then I get a series of increasingly angry emails, demanding to speak to my supervisor :lol: (that would be me) and even saying that I must have destroyed it. Yeah, like it's really easy to "accidentally" overwrite a ROM with the letter F :roll: .
I'm starting to hate data recovery people, and I'm one of them.
It's morons like this that give us all a bad name. They should all be locked up.