Best Buy Offering Their Own Unqualified Data Recovery Service Now?

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Staff member
So this was interesting. I always thought Best Buy was sending their customer's drives out to Kroll or someone like that. But this week I get a client who had their drive sent to Arizona by the local Best Buy for recovery (allegedly under their own service).

So he pays $500 and gets back only a fraction of the data from the drive. Comes to us for a second opinion and it takes me less than five minutes to see that the drive has a failed head number 2. The drive hasn't been opened, so I know they didn't even attempt a head swap.

Is Best Buy now offering some pathetic data recovery lab services with a completely unqualified staff or something?