HaQue wrote:Hi Jared, a couple of comments. Obviously mine will be flash-centric
1) the choice between monolith and PCB - many customers haven't opened the device and wouldn't even think to do so, or would be afraid to, so IMHO a new option "I don't know" is needed. Many people don't know what monolithic means, what PCB means or even components. maybe a picture of each example, say a line-up of a MicroSD, Monolith USB and Monolith SD? and then a PCB based SD and Flash drive for first choice.
2) I went through the process, sorry if the fake response is a problem, though my details are true if you ever need them It was the only way to test the number 1 pet hate for online quotes - not actually getting an instant quote. When I fill these out, I really don't want to enter in my details. I understand from your point of view why you would want them, but if I have to press submit, then wait for someone to review it and create the quote, then it really isn't an "instant online quote" and I am left sitting at the PC waiting to see if it is going to instant and I get it soon or if it will come in the next few hours or days or even at all. (many systems are running fine out there, but neglected and never produce a result)
Anyway, the forms are well set out and the process itself seems to work fine. Kudos for proactively trying to work out better customer service, a big plus in my opinion.
LarrySabo wrote:Source of the post the customer may know nothing about some of the variables, e.g., whether it's a hardware failure
LarrySabo wrote:Source of the post Personally, I prefer to discuss the problem with the customer to get the background
Yes, I didn't think of that. It could be helpful in such cases.Jared wrote:Source of the post I'm certain that the tool isn't for everyone. I think it may be more useful for computer shops who have clients on hand and would like to be able to provide a price estimate to them when deciding whether or not to send it out to us.
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