Linnuz
Data Recovery Noob
Posts: 5
Joined: Mon Oct 01, 2018 6:34 pm

WD Elements 1023 WDBABV5000ABK - Where to start?

Mon Oct 01, 2018 9:04 pm

Hello!
First of all sorry if I have a bad English.
I have some little experience recovering data. The most extreme recovery I made was a logic board replacement on a WD 3.5" desktop HDD.

I have an external WD Elements WDBABV5000ABK-00 500Gb that suddenly stopped working. It's my backups drive.
Symptoms:
When plugged in it spins up, and makes what it sounds like a few heads movement. No ticking or strange noise. Led blinks twice and then stays on. After e few minutes it goes on standby mode.
Windows (I can work on Linux if needed) shows the drive as not initialized. In removable hardware list it shows as "Elements 1023" but without any volume or drive letter.
I can't read SMART parameters, smartmontools with -d sat,12:

C:\Program Files\smartmontools\bin>smartctl -d sat,12 -T permissive -a /dev/sdc
smartctl 6.5 2016-05-07 r4318 [x86_64-w64-mingw32-win7-sp1] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, ***.smartmontools.org

Read Device Identity failed: scsi error unknown error (unexpected sense key)

=== START OF INFORMATION SECTION ===
Device Model: [No Information Found]
Serial Number: [No Information Found]
Firmware Version: [No Information Found]
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: [No Information Found]
Local Time is: Mon Oct 01 19:52:38 2018 HA
SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 82-83 don't show if SMAR
T supported.
SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 85-87 don't show if SMAR
T is enabled.
A mandatory SMART command failed: exiting. To continue, add one or more '-T perm
issive' options.

Utilities cant read from drive.
Testdisk shows read errors. I think in every sector it tries to read.

How can I start diagnosing the problem? Does it look like a logic failure?
I really need my data but recovery labs are not an option for me. It's not affordable for an end user in Argentina.
I would really appreciate any advice.
Thank you!

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pclab
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WD Elements 1023 WDBABV5000ABK - Where to start?

Tue Oct 02, 2018 3:34 am

Hi

Without proper tools it's not easy to diagnose...
Do you ear the drive spin down or is it always spinning?
I can give you a contact of a guy in Argentina that will not charge you hard (I think ehehhehe)
www.pclab.com.pt
facebook.com/PCLAB.Assistencia.Tecnica

Linnuz
Data Recovery Noob
Posts: 5
Joined: Mon Oct 01, 2018 6:34 pm

WD Elements 1023 WDBABV5000ABK - Where to start?

Thu Oct 04, 2018 8:35 am

Hello.
Sorry for the delay, I didn't have email notifications on.
Thank you for your help.
When I plug the usb cable, the drive spins up. I can hear some short movement with led blinking twice, it sounds like a normal movement. It's not a loud click like I've heard on failing drives. Then led stays on and drive keeps spinning without any other sound.
After some minutes, the drive spins down and led starts blinking like it always did in standby mode.
I couldn't find a way of waking it up in windows.
I have a Lubuntu live usb stick. I'll try to see what happens under Linux.

I've asked two labs here and they are expensive.
But I can try asking your contact.
Thanks!

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pclab
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WD Elements 1023 WDBABV5000ABK - Where to start?

Thu Oct 04, 2018 9:29 am

If the drives spins down maybe some head is bad, or you can have a slow error problem.
Proper diagnostic is needed..

Where are you located?
www.pclab.com.pt
facebook.com/PCLAB.Assistencia.Tecnica

Linnuz
Data Recovery Noob
Posts: 5
Joined: Mon Oct 01, 2018 6:34 pm

WD Elements 1023 WDBABV5000ABK - Where to start?

Thu Oct 04, 2018 2:45 pm

I'm in Cordoba city, ZIP 5000.

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Bankole Oladoja
Experienced DR Tech
Posts: 322
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Location: Nigeria
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WD Elements 1023 WDBABV5000ABK - Where to start?

Thu Oct 04, 2018 11:58 pm

Linnuz wrote:Source of the post I've asked two labs here and they are expensive.


Whats your budget ?
Oladoja Bankole
Exclusive Data Recovery Lab. EDARLAB
Abuja, Nigeria.
http://www.edarlab.com
Tel: 08032419528

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pclab
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WD Elements 1023 WDBABV5000ABK - Where to start?

Sat Oct 06, 2018 12:33 pm

Linnuz wrote:Source of the post I'm in Cordoba city, ZIP 5000.


I'm in Portugal. Not very far and doable with shipping company (MRW for instance).
www.pclab.com.pt
facebook.com/PCLAB.Assistencia.Tecnica

jol
Data Recovery Pro
Posts: 641
Joined: Thu Jan 29, 2015 11:31 pm

WD Elements 1023 WDBABV5000ABK - Where to start?

Wed Oct 10, 2018 2:14 am

pclab wrote:Source of the post Not very far

are you sure about that ?
he is located in Cordoba, Argentina
not Cordoba, spain

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pclab
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WD Elements 1023 WDBABV5000ABK - Where to start?

Wed Oct 10, 2018 3:04 am

AHAHAHA you are right.
www.pclab.com.pt
facebook.com/PCLAB.Assistencia.Tecnica

Linnuz
Data Recovery Noob
Posts: 5
Joined: Mon Oct 01, 2018 6:34 pm

WD Elements 1023 WDBABV5000ABK - Where to start?

Sun Nov 11, 2018 10:57 am

Hey, sorry for the delay.
jol is right, I'm in Cordoba Argentina, my bad.
I guess my only choice if I don't want to loose all my files is to take the drive to a lab.
I'm pretty sure it's a logic failure.
I've been reading about PCB replacement (I've done it before on 2.5 drives), but the firmware issue can make it a real waste of money.
I'll have to look for an affordable recovery service if it even exists... lol
Thank you for your help!


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