VNR Suddenly Not Recognizing Reader

[Jared]

Has anyone else had this happen? Suddenly VNR software just acts like it completely doesn't see my VNR reader. I hear the usual Windows notification noise when I plug the reader into the computer, but VNR just acts like it's not connected.

I've done all the usual stuff like remove and re-install the drivers, reinstall the program, reinstall the dependancy packages, etc. But, still nothing. I really hope this reader isn't failing on me. I've only used it a few times.

Any ideas how to resolve this?

 

[pclab]

Checked on another PC/USB port?

 

[Jared]

Yeah, even checked on an entirely different computer with a fresh install of everything and a different USB cable.

 

[pclab]

It doesn't shows nothing on Device Manager? Not even the sound of plug in?
If not, I'm afraid it might be dead...

 

[jol]

any led on the device ? (red yellow)

 

[hipo]

I you do Win 10 update, try to restore settings few days back.

 

[Jared]

It doesn't shows nothing on Device Manager? Not even the sound of plug in?
If not, I'm afraid it might be dead...

No, it does make the noise when plugged in, appears in device manager, and allows me to install the driver just fine. So it doesn't seem like the device has a problem, it's more like the software just can't find it.

 

[Jared]

any led on the device ? (red yellow)

Yeah, the green LED is lit up just like normal.

 

[Jared]

I just tried installing it all on an old Win 7 machine that's been off for the last six months, so no recent Windows updates have been done.

Same thing, it sees the VNR, installs the drivers fine, but the VNR software says "no reader found".

I'm thinking I may have a bad reader.