Corrupted data

[pclab]

Hey Guys

Do you usually get corruption after imaging a drive?
How do you deal with that with your clients?

I keep getting more and more people complaining that they still have corrupted files, even after I pass DE several times, with different configurations to try to extract the more that I can....

 

[w.simon]

Hello

You have bad sectors on the hdd ?

 

[pclab]

Yeap.

 

[LarrySabo]

Hi Nuno. Perhaps you are perfectly imaging files that are already corrupted?

 

[pclab]

Not that. It's more that clients think they will have all their data back. They don't understand that corruption can occur...

 

[pcn]

We tell our clients that we recover what is possible but that media damage or bad blocks will lead to a data loss of some kind. If damage is severe we tell the client that we might not get a great result.

 

[LarrySabo]

[post]6311[/post] Not that. It's more that clients think they will have all their data back. They don't understand that corruption can occur...

Oh, I see what you mean. Sometimes it's like they think it's your fault. A recent customer told me he was so disappointed I couldn't recover his data from a ST2000DM001 drive with extensive media damage. It made me feel like a failure or guilty.

 

[pclab]

Yeah.
But it's not only me that get random corrupted files? Or is it???

 

[w.simon]

Depending the condition of the patient drive I can have some corruption on data too.

Most of time customer accept it because we have done the possible to get the maximum in good condition.