So I get a customer who brings in a drive for recovery and is willing to pay anything to get the data back. Turns out the drive had scratches on the platters and couldn't be saved. So then after we tell them the bad news, they tell us they had everything backed up to Carbonite anyway and want to pay us to download it for them. Is it just me, or do some people just want to waste money? I mean, why would you opt for data recovery if you had a backup?