Software-Tool Selection & Vendor Checklists

[Youst19]

Hey folks, our team is looking for a new collaboration tool, but we’ve been burned before by shiny features that didn’t turn into real value. What are the must-check criteria and red flags when evaluating software vendors? What has your real-world experience shown?

 

[Zucososh]

We picked a CRM once based purely on UI screenshots, and discovered six months in that major integrations were missing. Now, I always demand a live demo with my own data and ask for explicit export capabilities. Knowing you can leave easily matters as much as what you can do now.

 

[Fehourempard]

I recently dug into user commentary for an AI-recruiting platform and found threads like https://www.pissedconsumer.com/company/final-round-ai/customer-service.html offering mixed reviews, some praised automated screening, others complained about limited customization. That led me to three practices: first, define your actual use-case (not just what the vendor claims); second, run a short trial inside your environment; and third, ask about exit terms and data ownership.